What to Expect During a Roofing Project
A stress-free roofing experience from inspection to final walkthrough.
Welcome to ACI Roofing and Exteriors
We're proud to serve homeowners across the St. Louis region with excellence you can trust. This guide walks you through what to expect when working with ACI, especially for insurance restoration projects.
Of our clients' projects involve insurance restoration work.
We specialize in navigating the insurance claims process for our customers.
Our CORE Values
Professionalism
Expert consultation and quality craftsmanship
Integrity
Honest assessments and fair pricing
Transparency
Clear communication throughout the entire process
Our 7-Step Process
What to expect during your roofing project with ACI Exteriors
Initial Inspection & Assessment
Thorough Inspection
Our experienced representatives perform a comprehensive assessment of your home's exterior for storm-related damage.
Detailed Documentation
We capture comprehensive photos and notes, focusing on all exterior elements including roofing, siding, and gutters.
Next Steps Guidance
If damage is identified, we'll walk you through the process of contacting your insurance company and filing a claim.
Why This Matters
A thorough initial inspection is critical to identify all damage and ensure your insurance claim covers everything needed to restore your home properly.
Filing the Insurance Claim
Initiate Your Claim
You'll contact your insurance company to start the claim process. Have these details ready:
- Date of storm/damage
- Policy number
- Description of damage
- ACI's contact information
Adjuster Meeting
We'll meet the insurance adjuster on site during their inspection to ensure nothing is overlooked.
Expert Knowledge
Our representatives are trained to understand Xactimate estimates—the same software your adjuster uses to calculate claim values.
The ACI Advantage
Using the same estimating tools as your adjuster means we can clearly show the damage and the roof scope needed to restore your home.
The Claim Process
Adjustment & Scope Review
Receive Scope of Loss
After the adjuster's inspection, you'll receive a claim summary document detailing their findings and approved coverage.
Detailed Review
Our experts will review this document with you, comparing it against our original assessment to ensure accuracy.
Understanding Supplements
If the adjuster missed items or made incorrect measurements, we'll file a supplement—a formal request to revise the scope.
Common Supplement Requests:
- Missing damage areas
- Incorrect material quantities
- Overlooked components
- Code compliance requirements
The ACI Advantage
Our expertise in the adjustment process ensures you receive fair compensation for all storm damage, not just what's immediately visible.
Choosing Materials & Scheduling Work
Material Selection
Roofing Shingles
Choose from a variety of styles, colors, and quality levels to match your home's aesthetic.
Popular options: Architectural, Premium
Warranty range: 25-50 years
Exterior Siding
Durable, attractive siding options to protect your home and enhance its curb appeal.
Materials: Vinyl, Fiber Cement, Wood
Color selection: 25+ options available
Gutters & Downspouts
Effective water management systems in various styles and colors to complement your home.
Types: K-Style, Half-Round, Seamless
Materials: Aluminum, Copper, Steel
Project Timeline
Day 1
Material Selection
Day 3-5
Materials Ordered
Day 7-14
Delivery Window
Day 14-21
Installation
Scheduling Notes
- We maintain consistent communication throughout the scheduling process
- Someone should be available on the day work begins in case questions arise
Final Approval
Once materials are selected, you'll approve the final paperwork and we'll schedule your job at the earliest available date.
Production & Installation
Installation Timeframes
Average completion time: 36 hours
Complete tear-off and replacement of the entire roof system, including all necessary underlayment, flashings, and ventilation components.
Homeowner Checklist
Property Protection
Landscape Protection
Tarps and barriers placed to shield plants, shrubs, and outdoor features from debris.
Nail Collection
Magnetic sweeping of your property to collect all fasteners and metal debris.
Thorough Cleanup
Complete debris removal and comprehensive cleanup after work is completed.
Supplement Approval & Final Payments
Supplement Process
If our inspection found damage that wasn't included in the initial insurance scope, we'll file a supplement—a formal request to update the claim.
- Initial filing: 1-2 days
- Insurance review: 7-14 days
- Final approval: 2-3 days
94%
of ACI requests approved
Our Commitment
- We Handle the PaperworkOur team manages all supplement filings with your insurance company so you don't have to.
- Transparent UpdatesRegular communication on the status of your supplement requests and payment timeline.
- Maximum CoverageWe ensure you receive the full compensation you're entitled to under your policy.
Insurance Pro Tip
Keep copies of all communications with your insurance company. ACI will also maintain records of all submitted documentation and approvals.
Payment Structure
Total Replacement Cost Breakdown
Initial ACV Payment
Actual Cash Value payment issued after claim approval and before work begins.
Paid directly to you by insurance
Final RCV Payment
Recoverable Cost Value payment issued after work completion and final inspection.
Paid after project completion
Deductible & Final Invoicing
Deductible Payment: Your deductible is due at the time of installation, payable directly to ACI.
Final Paperwork: We handle all final invoicing directly with your insurance provider to minimize your paperwork.
Final Walkthrough & Warranty
Final Walkthrough
Once your project is complete, we'll perform a comprehensive walkthrough to ensure everything meets ACI's high standards.
- Inspect all completed work for quality assurance
- Verify proper installation of all components
- Ensure thorough cleanup of your property
- Address any questions or concerns you might have
Warranty Protection
- Workmanship WarrantyAll ACI projects come with our comprehensive workmanship warranty covering installation quality.
- Manufacturer WarrantyProduct warranties vary by manufacturer. We provide all documentation and explain coverage details.
Frequently Asked Questions
Final Documentation
We'll collect any remaining documents needed by your insurance company and submit final invoices on your behalf, minimizing paperwork for you.
The ACI Difference
The ACI Difference
Why Choose ACI Roofing and Exteriors
Over 25 years of serving St. Louis homeowners with integrity, expertise, and the industry's best warranties.
IN BUSINESS
Over 25 Years of Excellence
ACI Roofing and Exteriors is proud to be among the top 3% of commercial and residential roofing contractors in North America — achieved by becoming GAF Master Elite certified, the most prestigious roofing certification program in the country, found on 1 in 3 roofs across America.
Storm Damage Documentation
If a storm has damaged your home, we inspect your roof, document the damage with photos, and give you a detailed estimate to share with your insurance company. We can also meet your adjuster on-site to walk through the roof scope. We work with all insurance carriers and are recommended by many popular agencies in the Metro St. Louis area.
St. Louis's #1
First & Oldest Master Elite Installer in St. Louis
ACI Roofing and Exteriors is proud to be among the top 3% of commercial and residential roofing contractors in North America. Our GAF Master Elite certification requires ongoing learning and training to ensure we have the knowledge and skills to provide quality workmanship every time. When it comes to finding a roofing contractor you can trust, ACI Roofing and Exteriors is the clear choice.
Lifetime Warranty
When it comes to your roof, you want to be sure you have a product that will last. With the GAF Master Elite® program, you can rest assured knowing that your roof and home are protected for a lifetime. With non-prorated coverage for the first 10 years, you'll have peace of mind to ease any problems.
Proud Member of WSCC
ACI Roofing and Exteriors is a proud member of the Western St. Charles County Chamber of Commerce. With over 25 years of roofing excellence, we are committed to quality and community. Your home and family deserve top-notch roofing backed by experience, professionalism, and local pride.
The ACI Office Team
Shawn Gaffney
Owner
Laura Okeefe
Office Manager
Amy Smith
Project Manager
Ready to Start Your Project?
Contact ACI Roofing and Exteriors today for a free, no-obligation inspection and estimate.